Case Studies

Somatica Digital Reputation Management Case Study on Aviva 180809.pdf This document is a case study on a recent customer complaint made to Aviva. It outlines how the complaint was made and how it utilised the social web to create awareness. It also details all the web stats and how Aviva subsequently and effectively handled the complaint. Please feel free to download. There may be some value in this for online brands, agencies and even for people who wish to complain.